Our all mobile scaffold towers comes with a warranty of five (5) years.

ASCEND warranty shall cover all defects in material workmanship or design under normal use.

Damages which can be attributed to natural wear, incorrect handling, accidents or modifications shall not be included under the warranty.

You have seven (7) working days to cancel your order. This starts from the day after taking delivery of product. However, goods will be returned at your own expense.

A refund will be given only once the product has been received in sound condition for resale.

If the product has been misused or is in unfit condition for re-sale, no refund is applicable.

NOTE: For CUSTOM MADE PRODUCTS, right to cancel will not apply.

It is in your best interest to inspect all items you received before accepting delivery.

On the event of damaged goods, you must indicate damage on delivery bill and immediately file a claim with the carrier. Should notification of these defects not taken place immediately, the warranty will be Null and Void. If you need assistance in anyway, please call ASCEND Sales Representative.

When using unauthorized components in your ASCEND scaffold, all guarantee as well as responsibility and approval no longer apply.

If we have made the mistake, a full refund including return freight (by our arrangement) will be made. If it is not due to our mistake, we will issue a full credit, but the return freight will be the responsibility of the customer.

The Person assembling must ensure on his own responsibility that the Safety Provisions are adhered to, an improper use and faulty setting up and impermissible use are excluded. We will rectify any defects that are covered by the warranty by replacing the defective part, or the product itself.

The liability of ASCEND under the warranty shall be limited solely to repair or replacement of the scaffolds and ladders within the warranty period; and ASCEND shall not be liable under any circumstances, for consequential or incidental damages, including but not limited to, personal injury or labour costs. This warranty does not affect your statutory rights.

Range Warranty Period
Step Up Ladders 3 yrs
Podium 4 yrs
Warehouse Ladders 4 yrs
Scaffold Towers 5 yrs