It is in your best interest to inspect all items you received before accepting delivery. On the event of damaged goods, you must indicate damage on delivery bill and immediately file a claim with the carrier. Should notification of these defects not taken place immediately, the warranty will be Null and Void. If you need assistance in anyway, please call ASCEND Sales Representative.

When using unauthorized components in your ASCEND scaffold, all guarantee as well as responsibility and approval no longer apply. If we have made the mistake, a full refund including return freight (by our arrangement) will be made. If it is not due to our mistake, we will issue a full credit, but the return freight will be the responsibility of the customer.

The Person assembling must ensure on his own responsibility that the Safety Provisions are adhered to, an improper use and faulty setting up and impermissible use are excluded. We will rectify any defects that are covered by the warranty by replacing the defective part, or the product itself.

The liability of ASCEND under the warranty shall be limited solely to repair or replacement of the scaffolds and ladders within the warranty period; and ASCEND shall not be liable under any circumstances, for consequential or incidental damages, including but not limited to, personal injury or labour costs. This warranty does not affect your statutory rights.